Frequently Asked Questions
Find answers to common questions about our proxy service
We offer three main rotating IPv6 proxy plans: Datacenter, ISP, and SimpleDC. The Datacenter plan allows you to choose from 195 countries. The ISP plan uses IP addresses from a Tier1 residential provider in the USA (Windstream) for higher trust. SimpleDC is a simplified version of the Datacenter plan without geolocation choice, but it is the only plan where reCAPTCHA solving is allowed.
Yes, we have static IPv4 proxies from the US ISP provider Windstream (New York). These are backconnect proxies with high speed, supporting Socks5 and HTTP. You get 1 static IPv4 proxy for 30 days. SMTP ports are blocked.
You get access to billions of IPv6 addresses. The maximum number of ports for connection is 30,000. With per-request rotation, the number of ports doesn't matter, but it does for timer-based rotation.
Geolocation selection is available only on the Datacenter plan, with 195 countries and dependent territories worldwide. The ISP plan is USA (New York). The SimpleDC plan uses 6 providers in several countries (UK, USA, and Australia).
Our proxies support HTTP(S) and SOCKS5. The protocol is detected automatically.
We support both username/password and IP-based authentication.
The proxy list is provided in `ip:port` format for IP authentication and `ip:port:login:password` for username/password authentication. You can generate any custom format in the control panel.
A rotating proxy assigns a new IP address for each new connection. By default, rotation is set per-request, but timer-based rotation (from 1 second to 24 hours) is also available.
This is the number of concurrent TCP connections open at one time from all your bound IP addresses to one plan. The more load you have, the more threads you will need.
You can determine the required thread limit during a free test. Your control panel has a thread counter to help you choose the right plan.
You can increase the thread limit by contacting support. We will recalculate the cost based on the remaining days.
We offer a one-time free 6-hour trial for rotating IPv6 plans. Please contact support to get a trial. The administration may refuse to provide a trial period without explanation.
A refund is possible within 24 hours of purchasing a plan if: you have not received a trial period; the proxy servers are down for technical reasons on our side for more than 24 hours and no compensation was provided; the service does not meet the declared technical specifications.
You can renew your proxy plan through support or by purchasing a similar plan on our website.